Refund Policy

Returns and Refunds

At Dello Mano, we are committed to delivering the highest quality, luxurious, and delicious handmade brownies and cakes. While we strive for perfection, we understand that occasionally something may not meet your expectations. If you experience an issue with your order, we encourage you to reach out to us directly, and we will do our best to make things right.

Refunds & Exchanges

We offer a 100% money-back guarantee on your order if it does not meet the standards you expect. To qualify for a refund or exchange, please contact us within 2 days of receiving your order and provide the following:

• Order number

• Proof of purchase (receipt)

• A brief description of the issue with your product

As our products are handmade and perishable, please note that refunds are not available for items that have been consumed, damaged by the customer, or returned after 2 days of receipt.

How to Contact Us
If you have any issues or concerns with your order, please don't hesitate to contact us at orders@dellomano.com.au or 1300 033 467. We will work with you to resolve any problems promptly.

Thank You for Your Support
We truly appreciate your business and are always here to help ensure your experience with Dello Mano is as delightful as possible.

Deborah & Bien Peralta
Founders, Dello Mano