Here are some of the frequently asked questions about our Christmas food gifts and hampers. Please note though we are a family business and only too happy to chat and find a solution to any problems with ordering or sending our Christmas gourmet food gifts, hampers and Christmas brownies.
If you cant find the answer here then please do call us 1300 661 682 or email : email@example.com
Do I get charged for each hamper delivery?
Yes each hamper is organised for delivery via an external courier service and will attract the fee charged by them for the hamper delivery. Order your hamper online and simply choose with delivery option you prefer.
Is there a limit to the size of the delivery for the freight charge quoted?
Yes our delivery charges are offered for deliveries of less than 1.5kg to the same address in one single shipment. We are happy to quote for larger deliveries. Please call 1300 661 682
Can I place a large hamper order online?
Yes you can place a large hamper order online but to save you time and trouble the best thing to do is call Bien 1300 661 682 and we'll organise to send you a Christmas Hamper order form. Simply fill in all the fields on the from and email it back to firstname.lastname@example.org and we'll contact you to arrange those deliveries and collect payment.
Can I create my own bespoke Christmas hamper?
The Christmas hampers and food gift boxes offered online cannot we are sorry to say be altered in anyway if you intend to order Christmas gifts online. Though, if you have a special requirement or want to put together a bespoke Christmas Hamper then certainly please do call us and we will organise the delivery.
What about large Christmas Hamper and Food Gift Orders?
We specialise in large corporate gift and hamper orders. We can take all the hassle away by organising delivery of all of your corporate Christmas gifts to your recipients doors. Our products make great corporate gifts as they are premium, handmade food gifts perfectly positioned to showcase your own commitment to quality.
Call us to discuss large orders and organise delivery. If you'd like to submit your order then download the order form here and send it through to email@example.com and we'll give you a call to follow up.
Will a message card be included?
A message card will be included with your Christmas food gift, if you provide a message at the time that you order your Christmas gift online. If you forget to do so simply email us firstname.lastname@example.org or call 1300 661 682 as soon as you can so that we can attempt to catch the dispatch before it leaves our building. We will do all that we can to rectify the problem.
Will the price be shown on the gift delivery?
No - we don't send prices with our gift deliveries.
How do you ship your Christmas Food Gifts and Hampers?
We ship through external, reliable courier services. We have been in operation for 9 years and every weekday ship brownies and hampers across Australia and internationally. We are very fussy about the couriers that we use and do all that we can to ensure that our deliveries are made safe and sound. There are the odd times however when it is out of our control as the couriers are external to us and we experience a delivery issue. Be certain though that If there are problems with a delivery of your gift , then we will always work to solve the problem with the courier company. Call or track your parcel via the courier company or call us on 1300 661 682 to talk to us.
What are your delivery days?
We organise delivery Monday to Friday in normal business hours.
We apologise that we cannot organise delivery on Public Holidays or weekends.
Christmas food gift and hamper deliveries are very busy,so please book as early as you can to try and avoid any delays.
What are the hamper cut off days for this Christmas?
In terms of Christmas Hampers and Christmas Food Gifts we handcraft all of our produce so the sooner the order is placed the better. We do have food gift offers up until Christmas however if place your order early you are more likely to avoid disappointment.
To avoid Christmas delays with your food gifts, we suggest sending your international Christmas food gifts in November. We can of course ship in December pending availability of Christmas food gifts however it does get more difficult for the freighters to get the gifts there on time.
We continue to organise delivering Christmas Gifts through couriers across Australia until 22 December however cannot stress enough how much easier it is to organise your Christmas brownies and food gifts and hampers well in advance of this date.
Can you get the Christmas hamper of Food Gift delivered on a specific date
Our deliveries are oganised by external courier services. We do all we can to work with the couriers to manage deliveries according to their specified turn around times.
Deliveries Australia/ Interstate
If ordered before 11am then deliveries to all Australian Capital Cities will occur the next working day - this can be delayed by the courier services as Christmas gets closer - however our experience is that the vast majority meet this turnaround time.
If ordered before noon then deliveres across Brisbane CBD will occur the next working day.
If you require something urgently and call before noon then we can often delivery on the same day - please just call and ask. 1300 661 682
Sorry we cant specify an exact delivery date for your Christmas gifts or hampers. The Delivery Date you choose when you buy hampers online will be the day that we ship the gift ie. we will dispatch that day.
Please if you can book early both Christmas food gifts and hampers however of course we are always here to help so just call us and we will do all we can to help with last minute gift ideas and dispatches.
Which hampers are exportable?
We recommend shipping brownie gifts as the fastest and simplest option to your international gift recipient.
Sorry but we do not ship hampers containing bottles of alcohol or glass products. Our recommended exportable options are labelled with an "export badge" in our online Christmas store to assist you with your Christmas Food Gift and hamper shopping.
How can I pay?
We accept Visa, Mastercard and AMEX to assist you when you buy online Christmas Hampers and food gifts.